Changes to the invoice recipient in ticketing

Changes to the invoice recipient in ticketing

For completed orders, invoices are automatically generated. Sometimes, the guest may ask you to change the invoice recipient of an already sent invoice.

The change of an invoice recipient is carried out in the detailed view of an order.

Step 1: Search and open the order

  1. Open > Ticketing > Orders to see all guest orders.
  2. To search for the order to be edited, enter the guest's name in the search field and confirm the input.
  3. Open the order by clicking on the order number, or call it up using the quick menu > View.

Step 2: Order details view

  1. In the "Order" tab, you will find the invoice recipient's data under the table.
  2. Click on the "Edit invoice recipient" icon .

Step 3: Edit recipient data

  1. The "Edit Invoice" page will open, allowing you to change the invoice recipient's data.
  2. The changes will be reflected in all invoice documents (invoices, credit notes) associated with the order.
After changing the invoice recipient's data, the modified documents are not automatically sent to the buyer. The dispatch of the modified documents must be done manually.




    • Related Articles

    • Is it possible to change the name of a ticket holder on an invoice?

      The positions on invoices are no longer adjustable, only the invoice recipient can be changed. Open > Ticketing > Orders > search for the desired order > open it and > click on the "Edit" icon next to the invoice recipient in the first tab. Read more ...

    • Add payment method "Payment on invoice"

      For events with active ticketing, ticket orders can be set up without automated payment processing. For the payment method "Payment on Invoice," ticket buyers receive an invoice in the confirmation email, and the payment receipt must be recorded ...

    • Working with ticketing orders

      If your event is live and the first tickets have been sold, you can continuously process and monitor ticket orders. Overview of Ticket Orders Go to > Ticketing > Orders to see all guest orders: Orders are listed chronologically by order number, ...

    • Individualize invoice template

      In the "Ticketing Configuration" menu > Click on the "General Settings" icon : After successfully completing a ticket order, an invoice is automatically created, which can be sent to the guest with the confirmation email. As the organizer, you are ...

    • Overview of invoices and credit notes in ticketing

      During the ongoing ticketing process, an invoice is automatically created for each completed order. These are displayed in an overview list and can be downloaded in bulk for accounting after the event. List of All Invoices Open > Ticketing > Invoices ...