Changes to the invoice recipient in ticketing

Changes to the invoice recipient in ticketing

For completed orders, invoices are automatically generated. Sometimes, the guest may ask you to change the invoice recipient of an already sent invoice.

The change of an invoice recipient is carried out in the detailed view of an order.

Step 1: Search and open the order

  1. Open > Ticketing > Orders to see all guest orders.
  2. To search for the order to be edited, enter the guest's name in the search field and confirm the input.
  3. Open the order by clicking on the order number, or call it up using the quick menu > View.

Step 2: Order details view

  1. In the "Order" tab, you will find the invoice recipient's data under the table.
  2. Click on the "Edit invoice recipient" icon .

Step 3: Edit recipient data

  1. The "Edit Invoice" page will open, allowing you to change the invoice recipient's data.
  2. The changes will be reflected in all invoice documents (invoices, credit notes) associated with the order.
After changing the invoice recipient's data, the modified documents are not automatically sent to the buyer. The dispatch of the modified documents must be done manually.