Configuration and dispatch of automatic ticketing invoices
After the order process is completed, invoices are automatically created, which can be sent to the ticket buyers along with the confirmation.
To configure the invoices, open > Ticketing > Ticketing Configuration > General Settings 
:
- Here you configure the content and appearance of the invoice. The invoice data can either be entered in the designated fields or uploaded with the background PDF.
- Please note that the invoice data stored in the fields is displayed at predefined positions on the invoice and cannot be changed.
- If you want to use your own invoice layout, upload it with all the invoice data as a background PDF. Only the ordered tickets and invoice data such as invoice number and date will be placed at fixed positions.
- Company Name: Company name to be displayed on the invoice (optional).
- Company Address: Company address to be displayed on the invoice (optional).
- Currency: Select the currency to be applied to all ticket types and displayed on the invoice (optional). The default value is EUR.
- Next Invoice Number: You can define your own invoice number cycle and work with prefixes. For example, if you enter the value “Eventname-0001”, the invoice numbers will be assigned as follows: Eventname-0001, Eventname-0002, Eventname-0003, etc.
- Displayed Address on the Invoice: Enter the billing address (optional).
- Displayed Information on the Invoice: Free text displayed below the table with the ordered tickets (optional). Event macros and guest macros are available for personalization.
- Displayed Footer on the Invoice: Free text displayed in the footer area of the invoice (optional). The text should not exceed two lines, as the third line will not be displayed. Event macros and guest macros are available for personalization. The use of “keys” created in > Translations is allowed in this field.
- Background PDF of the Invoice: You can upload your own invoice layout, such as the letterhead of the invoicing organizer. Only files in .PDF format and A4 size are accepted as background PDFs.
Embedding the Invoice in the Confirmation: To ensure your guests receive the invoice after ordering the tickets, insert the macro "Invoice PDF (URL)" via Editor > Macros - Ticketing > in the confirmation email. Additionally, you can offer the invoice for download in the "Confirmations" tab of the forms.
Related Articles
Overview of invoices and credit notes in ticketing
During the ongoing ticketing process, an invoice is automatically created for each completed order. These are displayed in an overview list and can be downloaded in bulk for accounting after the event. List of All Invoices Open > Ticketing > Invoices ...Creating a Ticketing
Ticketing is a specific type of event registration that guides the guest through a predefined order process. With ticketing, you can create a fully digital sales process that automates the ordering and payment of admission fees. Step 1: Creating a ...Changes to the invoice recipient in ticketing
For completed orders, invoices are automatically generated. Sometimes, the guest may ask you to change the invoice recipient of an already sent invoice. The change of an invoice recipient is carried out in the detailed view of an order. Step 1: ...Carry out cancellations or partial cancellations of ticketing orders
Completed orders can be fully or partially canceled in the backend. Invitario automatically generates a credit note and attaches it to the order. Step 1: Search and open the order Go to > Ticketing > Orders to view all guest orders. To search for the ...Working with ticketing orders
If your event is live and the first tickets have been sold, you can continuously process and monitor ticket orders. Overview of Ticket Orders Go to > Ticketing > Orders to see all guest orders: Orders are listed chronologically by order number, ...