Data connections to external services implemented in Invitario
To provide selected functions and ensure service quality, Invitario's event websites and mailings – generally referred to as "guest communication" – implement the following data connections to external services. Please consider these in your privacy policy if necessary.
Mailings
When sending mailings by the customer, the recipient's name and email address are transmitted in an encrypted manner to our email service provider Mailjet. The opening of the email and the clicking of links within it are tracked by our email service provider (ESP). The former only occurs if the recipient allows images in the message to be loaded by their mail client.
Cookies on Event Websites
Invitario uses only functional and technically necessary cookies on event websites, which are required for language settings and identifying the type of user device (e.g., mobile phone, desktop computer) to ensure the proper technical display of the event website. These cookies are not used for user behavior measurement, profiling, or advertising purposes, and they are not provided to third parties. Consent according to
Art 6 Abs 1 lit a GDPR is not necessary, as these are technically necessary cookies.
PHPSESSID: Application session cookie
- hl: Cookie to store the user language
- device_view: Cookie to identify the type of user device (e.g., mobile phone, desktop computer) for proper technical display of the event website
Justification for technical necessity: The legality for setting or reading cookies is generally regulated in
Art. 5 Abs. 3 of Directive 2002/58/EC, which is implemented at the national level in Germany in
§ 25 TTDSG and in Austria in
§ 165 Abs. 3 TKG 2021. In summary, cookies can only be set or read without consent when it is absolutely necessary to provide the service requested by the user or subscriber ("technically necessary cookies").
Neither Directive 2002/58/EC, nor TKG 2021, nor TTDSG contain a list of what exactly constitutes "technically necessary cookies". However, the
Opinion 04/2012 on Cookie Consent Exemption, WP 194, 00879/12/EN of the former Art. 29 Working Party provides criteria to assess whether cookies are technically necessary according to Art. 5 Abs. 3 of Directive 2002/58/EC.
According to information from the
Austrian supervisory authority, cookies are not technically necessary (and therefore require consent) if they track user behavior on the respective website or across multiple websites or devices. This includes social media plugins or advertising networks, which result in the transmission of personal data to third parties.
The "hl" and "device_view" cookies are technically unable to directly or indirectly associate with a natural person, and no data is transmitted to third parties.
The
supervisory authority in Luxembourg specifies for technically necessary cookies that "user-input cookies" or "session-id cookies" (when a user fills out a form or a shopping cart), "multimedia player session cookies" (storing technical data to play video and audio content), and "user interface customization cookies" (storing preferences like language settings) are explicitly included in the exemptions.
The "hl" and "device_view" cookies fall into the category of "user interface customization cookies" and are therefore not subject to consent requirements according to § 165 Abs. 3 TKG 2021 or § 25 Abs. 2 Nr. 2 TTDSG. The legal basis for this processing is in the legitimate interest of the controller according to Art 6 Abs 1 lit f GDPR, where the legitimate interest lies in the correct and readable display of the registration form for event participation on the user's device. Server Log Files
- Access time
- IP address of access
- Accessed page
- Used browser ("User Agent")
- HTTP referrer (if the user is linked from another page)
- Google Analytics: Used only in the admin interface, not on the event website or in guest communication. Demographic features such as age and gender are recorded (see https://support.google.com/analytics/answer/2799357).
- Google Web Fonts: Fonts from Google Web Fonts are hosted directly on our servers. This means that no connection to Google is established when loading. These fonts can only be used on event websites or in guest communication by selecting an appropriate font in the design settings.
- Google Maps: Optionally used on the event website or in guest communication. When embedding a "Google Map" content block in mailings, we create a static map using the Google Static Maps API, which is then delivered through our own servers. You have the option to disable the function entirely or in all areas.
- User Registration: Depending on the application's use by the user, particularly when using the software for open events.
- SSL Encryption of Event Website: Yes.
- Data Transmission Service Providers for Online Contracts (without goods shipment): When using the optional payment function, session data is transmitted to payment service providers (PSPs) "Sofort" and "Stripe". Only non-personalized transaction status information is stored on Invitario's servers. In case of successful payment, additional data is recorded: for "Stripe", the credit card brand, the last 4 digits of the credit card number, and the credit card's expiration date; for "Sofort", the bank details (BIC and IBAN) of the sender and recipient of the payment are stored.
- Encrypted Payment Transactions: Yes, handled through the PSPs implemented in Invitario.
Related Articles
Searching for guests and editing guest data
The guest list: searching for guests and viewing and editing guest data. To search for a guest, open > Guests and enter the guest data in the search field. Guest data page To open a guest’s data page, click on > Show in the quick menu. The guest data ...
I have lost my password: How do I get my access data?
If you have forgotten or no longer have access to your credentials for the Invitario backend, you can reset your password and log in with the new password. Follow these steps: Go to the login page: https://live.invitario.com/de/admin/login Click on ...
How can I make calls with Invitario?
To schedule a call with Invitario, please use the following link: Schedule a Call We look forward to your questions! Note: Phone support is available to our customers from the SLA Level: Gold (Service Level Agreement). Learn more about our SLAs here. ...
What is the difference between the Account Level and the Event Level?
Invitario is basically divided into two levels: Account Level At the higher account level, events, the central contact database, as well as user and settings for email, data protection, and payment methods are managed. You can access the account ...
Adding contacts to an event
Before being able to invite contacts to an event or manage them under > Guests, you will first have to add them to the event. Invitario offers a number of different options for doing so that can also be combined in whatever way works best for you and ...