Why is an e-mail address displayed as ‘To be checked’ or ‘Incorrect’?

Why is an e-mail address displayed as ‘To be checked’ or ‘Incorrect’?

Guests/Contacts are listed under "To be checked Email address" or "With faulty Email address" when a "bounce" is recorded. In this case, an email could not be delivered (it was "bounced back", hence the term "bounce"). These bounces can be tracked by the software.

A "bounce" does not always indicate a faulty email address; it can also be due to a temporary issue, such as the recipient's mailbox being full.

For this reason, the software distinguishes between "to be checked" and "faulty" email addresses (see Cockpit):
  1. To be checked email addresses have recorded a bounce in one or at most two consecutive deliveries.
  2. Faulty email addresses have recorded a bounce in three consecutive deliveries. After three bounces, the software assumes the email address is indeed faulty and excludes it from all future mailings.
When a to be checked/faulty email address of a guest is changed, the bounce counter is automatically reset.

The bounce counter is also automatically reset for a to be checked email address if no further bounce is recorded in a subsequent delivery.


    • Related Articles

    • Creating and editing e-mailings

      Invitario allows you to create and thoroughly test an infinite number of mailings before sending them to your guests. Creating a mailing To create a new mailing under > Mailings, you can either copy an existing one using the “Duplicate” option under ...

    • Sending mailings to corrected e-mail addresses

      Sending Mailings to Corrected Email Addresses If guests are displayed with the mailing status "to be verified email addresses" in the cockpit after a bulk mailing, it means the mailing could not be delivered to these addresses. These email addresses ...

    • Bulk distribution – Distributing mailings in bulk to guests or guest categories

      You can send mailings in bulk to all guests, a sub-section of guests or individual guests listed on the guest list. Open > Mailings in the menu on the left and select > Send from the quick menu of the mailing you want to send, or click the “Save & ...

    • How do I send e-mailings to the individual guest segments?

      With Invitario, emailings can be sent to the entire guest list or only segments of the list. To send emailings (to guest segments), the following conditions must be met: The event must be active: You can change this in > Cockpit or > Settings. The ...

    • How can I display the event name in another language?

      This requirement can be addressed using > Translations. Translations work for event names, but also for mail subjects or page titles, etc. It is possible to create custom translation keys by placing a word between two % signs. In > Translations, this ...