Creating a Ticketing

Creating a Ticketing

Ticketing is a specific type of event registration that guides the guest through a predefined order process. With ticketing, you can create a fully digital sales process that automates the ordering and payment of admission fees.

Step 1: Creating a Ticketing Configuration

Open the event > Ticketing > Ticketing Configuration: When creating a new ticketing setup, currency, displayed terms and conditions, payment methods, and ticket types must be configured. Missing elements are highlighted in red, and you will be directed to the respective page with the edit symbol  where you can make the necessary settings.


  1. Currency: The default currency is EURO and cannot be changed.
  2. Displayed Terms and Conditions: You will be directed to the page > Data & Imprint where you can enter the terms and conditions required for ticket sales.
  3. Payment Methods: Set up at least one payment method. (Read more about setting up payment methods "Credit Card" and "Sofortüberweisung").
  4. Ticket Types: Create at least one ticket type. You can add more ticket types at a later time.
If you do not have terms and conditions yet, create a placeholder text and add the terms and conditions at a later time. 
For testing purposes during setup, it is recommended to create the ticket type "Invoice". This can be deactivated when the event goes live.

Step 2: Edit Invoice Template

Click on the "General Settings" icon : After successfully completing a ticket order, an invoice is automatically created, which can be sent to the guest along with the confirmation email. You, as the organizer, are the sender of the invoice and can customize it according to your requirements.
  1. Company name, headquarters & displayed address on the invoice: Displayed as the issuer in the header area of the invoice.
  2. Currency: Currency displayed on the invoice for the invoice items. The charge is always made in EURO, and the invoice amount is displayed at the current daily rate.
  3. Next invoice number: To create your own invoice cycles, you can work with a prefix. For example, if "EVENT-0001" is entered in this field, the following pattern will be used for consecutive invoice numbers: EVENT-0001, EVENT-0002, EVENT-0003, etc.
  4. Displayed information on the invoice: Free text, displayed below the block with the invoice items.
  5. Displayed footer on the invoice (max. 2 lines): Free text in the footer of the invoice.
  6. You can design the invoices according to your specifications by uploading your letterhead. This must be uploaded as a PDF in A4 format.

Step 3: Edit Ticketing Configuration

After setting up the ticketing configuration, it will be displayed in Ticketing > Ticketing Configuration. You can now make detailed settings by clicking on the default name "Ticketing Configuration".
  • Tab "General Settings":
    • Fees: Here you can set any fees you want to charge your guests for each order in addition to the ticket fees. These can be charged as absolute values or relative to the order volume.
    • Cancellation Fees: You can set cancellation fees that are charged as an absolute value or relative to the canceled amount.
  • Tab "Tickets & Payments": Activate or deactivate tickets for sale, set the maximum total number of tickets per order, and define which payment methods are available on the event website.
  • Tab "Additional Texts": During the order process, your guests must go through several order steps. You can add texts above or below the "order window" in each of these steps.
To display ticket sales on the event website, it must be linked to a form. As in the standard registration process, form fields can be configured as usual. Once a ticketing configuration is linked, guests will be directed to the ticketing process after entering the registration form and can then proceed with ticket ordering.
  1. Open the desired form in the menu item > Forms by clicking on the form name
  2. In the Settings tab, the selection field "Ticketing Configuration" is displayed at the bottom left. Select the ticketing configuration you created there.
  3. The form is now linked to it, and the ticketing process is active.

Testing and Going Live

For testing the ticketing process, we recommend:
  1. Create the payment method "Pay by Invoice" and activate it in the ticketing configuration (tab "Tickets & Payments").
  2. To test credit card payment or Sofortüberweisung, create a test ticket type with a small ticket fee (e.g., 1 EURO).
Before activating the event and starting the official ticket sales, we recommend:
  1. Reset the event, which will delete all test orders and invoices: You can find the reset button in > Ticketing > Orders with the quick menu "Reset Ticketing"  (top right) as long as the event is in the "Setup" status. The invoice number cycle will also be reset.
  2. Deactivate any test ticket types and test payment methods in > Ticketing > Ticketing Configuration > Tab "Tickets & Payments".


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