Setting up a custom e-mail address

Invitario enables you to send mailings from an email address you define. By setting up the sender email address with our Email Service Provider (ESP), Invitario is authorized to send mailings on behalf of your organization.

Invitario does not gain access to your server infrastructure or email system and cannot receive emails at this address. Choose a neutral address, such as invitation@companyname.com, so it can be used for other events in the future.

With Invitario, you cannot receive emails: Please note that Invitario does not have an inbox to manage replies to sent mailings. Make sure to also configure the reply-to email address and provide a retrievable inbox. By default, the sender email address is also set as the reply-to address. This is only used if a recipient replies to the email – typically, each mailing contains a "call-to-action" button that directs the recipient to the event website.

To use a custom sender email address for mailings, follow these steps:

1. Switch to the Account level: Click on > "Account" in the header.
   
2. Open > "Administration" > "Senders" in the side menu and click on the "Add Sender Address" button.
   
   
   
   
3. Enter the desired sender email address in the "Email Address" field and click the "Save" button.
   

   
   

   

   Make sure you can receive emails at this address.
   

   
   
4. To verify the address, a notification will be sent to support@invitrio.com. After verifying the entered email address, support will trigger a confirmation email from our email service provider Mailjet to the entered address.
   
   

   
   

   Sender: Support Mailjet [supportDE@mailjet.com] Subject: Mailjet - Activation of a new sending address
   
   

   This process can take up to one business day. Please also check your spam folder.
   
   

5. Forward the received email to support@invitario.com.
   
6. Our support team will then complete the process and inform you.
7. The email address is now successfully set up as a sender email address in your account and can be used immediately.
   
8. To set the sender email address as the default sender address for your account, open > "Account" > "Administration" > "Settings" and select the desired address in the "Sender: Email Address" field.
   
   
   
   
9. If you have multiple custom sender email addresses set up in your account, they will be available for selection as the sender address in the events under > "Settings" and for all mailings. The default sender address you set at the account level under > "Administration" > "Senders" will always be preselected.
   

Optimize the deliverability of your mailings: From February 2024: Change in authentication requirements for emails at Gmail and Yahoo. To continue being classified as a trusted sender, ask your system administrator to set up SPF and DKIM entries. The entries you need to apply can be found at the account level under > “Administration” > “Senders”. Learn more about the recommended settings here.

Please note that some email clients (e.g., Outlook) may have issues if the sender or reply-to name contains umlauts. To avoid such problems, we recommend avoiding or replacing umlauts.

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