Overview of invoices and credit notes in ticketing
During the ongoing ticketing process, an invoice is automatically created for each completed order. These are displayed in an overview list and can be downloaded in bulk for accounting after the event.
List of All Invoices
Open > Ticketing > Invoices to access the invoice list:
- On this page, you will see all invoice documents (invoices, credit notes) of all completed orders, listed chronologically by invoice number, with the most recent invoice at the top.
- You can filter the invoices by payment method and payment status, or display only cancellations.
- To search for a specific invoice, enter the buyer's name in the search field and confirm the entry.
- To view the invoice document (PDF), click on the invoice number in the "Inv.-No." column.
- Clicking on the order number (in the "Order" column) takes you to the detailed view of the associated order.
- Quick Menu:
- To edit the recipient's data, click "Edit" in the quick menu.
- To view the tickets associated with an invoice, click "Tickets" in the quick menu.
- To view the invoice document (PDF), click "Invoice" in the quick menu.
Multiple invoices or credit notes may be associated with the same order.
Manually Recording Payments
For ticket purchases with the payment method "Invoice Payment", payments to your account cannot be automatically recorded by Invitario:
- To document these payments for invoices with the payment method "Invoice Payment", click "no" in the respective row of the "Paid" column.
- In the window that appears, select "yes" and confirm the entry; it will now display "yes" in the list.
- You can also change the payment status in bulk using the "Select Action" option below the list.
If admission tickets were not sent with the order confirmation, the shipment of admission tickets for manually recorded payments must be triggered manually. To do this, you can create a > Mailing and set up a segment to continuously send the mailing with the option "only to new recipients" to guests with newly recorded payments. More information can be found here.
Download Invoices After the Event
To export all invoice documents for all orders of your event in bulk, select the "Export as ZIP Archive" option from the "Export" button at the bottom of the list: All invoices and any credit notes will be provided on separate pages in a PDF, sorted by consecutive invoice number.
To export an overview list of all invoice documents, select "Export XLS" or "Export CSV".
Related Articles
Working with ticketing orders
If your event is live and the first tickets have been sold, you can continuously process and monitor ticket orders. Overview of Ticket Orders Go to > Ticketing > Orders to see all guest orders: Orders are listed chronologically by order number, ...Configuration and dispatch of automatic ticketing invoices
After the order process is completed, invoices are automatically created, which can be sent to the ticket buyers along with the confirmation. To configure the invoices, open > Ticketing > Ticketing Configuration > General Settings : Here you ...Changes to the invoice recipient in ticketing
For completed orders, invoices are automatically generated. Sometimes, the guest may ask you to change the invoice recipient of an already sent invoice. The change of an invoice recipient is carried out in the detailed view of an order. Step 1: ...Creating a Ticketing
Ticketing is a specific type of event registration that guides the guest through a predefined order process. With ticketing, you can create a fully digital sales process that automates the ordering and payment of admission fees. Step 1: Creating a ...Carry out cancellations or partial cancellations of ticketing orders
Completed orders can be fully or partially canceled in the backend. Invitario automatically generates a credit note and attaches it to the order. Step 1: Search and open the order Go to > Ticketing > Orders to view all guest orders. To search for the ...