Working with ticketing orders

Working with ticketing orders

If your event is live and the first tickets have been sold, you can continuously process and monitor ticket orders.

Overview of Ticket Orders

Go to > Ticketing > Orders to see all guest orders:
Orders are listed chronologically by order number, starting with the most recent order at the top.
  1. To search for a specific order, enter the name of the buyer in the search field and confirm the entry. You can also filter orders by ticket types ordered, order status, or payment method.



  2. Clicking on the buyer's name (column "Buyer") takes you to the detailed view of the guest record.
  3. To view the invoice for a completed order, click on the invoice number in the "Inv.-No." column.



  4. Quick Menu:
    1. Clicking "Open as Guest" in the quick menu will take you to the event website as viewed by the guest. For completed orders, the confirmation page of the guest will be displayed, for abandoned orders the last page of the order process accessed by the guest will be displayed.
    2. To view the tickets associated with the order, click "Tickets" in the quick menu.



  5. To export a list of all orders, use the export button at the bottom of the list.

Order Detail View

You can access the order detail view by clicking on the order number (column "No.") or by selecting "View" in the quick menu.



Order Tab

  1. All details of the order are displayed and you can view the invoice and tickets.
  2. Toolbar at the top right: 
    1. The icon  “Invoice PDF” opens all invoices & credit notes associated with the order in a multi-page PDF.
    2. The icon "Tickets"  displays all tickets assignable to the order.
    3. To initiate a cancellation or partial cancellation, click the "Cancel" icon  or on -symbol in the respective ticket row of the table.
  3. Table:
    1. In the table, you can access individual tickets of the order by clicking on the respective ticket code.
    2. To initiate a partial cancellation, click on the -symbol in the respective ticket row of the table.
  4. To edit the invoice data of the recipient, click the "Edit Invoice Recipient" icon .
  5. If a (partial) cancellation has been made, the canceled items will be shown in gray. The canceled ticket is no longer valid and the ticket cannot be checked in. 
  6. To access a single credit note, click the button in the respective section of the credit note.

Buyer Tab

All data of the buyer's guest record is displayed. To edit the guest, click on the name next to "Ordered by" in the "Order" tab.



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